Having trouble getting your Temasys-powered apps to work? We can help!

We work hard to make the Temasys Platform the easiest and best way to bring WebRTC support and embedded real-time communications features to your apps and websites. Still, sometimes things don’t always work as expected, for a number of reasons. That is why we provide a number of resources and ways to get in touch with us.

Start Here:

  1. Visit our support forums and search our knowledge base for pre-existing solutions to issues. We add new content and answers to common questions every day. This is a great place to look for Temasys SDK, API, Infrastructure and general WebRTC support!
  2. During regular business hours, Singapore time (GMT +8), you can chat with us, live! There’s a chat window on our site that you can use to reach us when we’re online. Or, you can drop us a note when we’re away.
  3. Still not able to find what you’re looking for? Contact us and raise a new support ticket by emailing us at dev-support@temasys.io.
  4. Here are some other WebRTC support resources that might also help:
    • The fastest way to get help related to Temasys products is through our support portal. We also monitor channels on stackoverflow.com, where you can tag any post on these channels with the product name (#skylinkjs, #skylinksdk, #adapterjs, #webrtcplugin or simply #skylink). That makes it easy for us to find you!
    • We also monitor Reddit, Github, Medium, Twitter, Facebook, and LinkedIn. We often post articles and answer questions related to WebRTC, Real-Time Communications APIs and services, as well as Temasys products.
    • We’d love to add you as a follower. Click on the links for each of our social media services and join the Temasys community!

Maybe it’s us, and not you!

We try very hard to ensure our APIs, SDKs, and other services are bug-free. However, we occasionally miss something. There are a couple of things you can do to help us help you in these situations.

  1. Check the support portal and support forums for any announcements about planned maintenance or outages, or up-to-date information on the latest releases of our SDKs and services.
  2. If you encounter something that seems broken or identify an issue that you simply cannot reconcile on your own, please let us know! We will fix it as soon as we can. You can always reach out to us via live chat or email.
  3. For projects maintained in Github, we also keep track of issues raised there.

Interested in Contributing to Temasys’ WebRTC Support?

We publish some our projects as open-source. If you come across an error and want to submit a fix, we are always open to community contributions. Use pull requests for projects on Github, or open a support ticket. We will review your request and see if and when we can accept your contribution. We may not be able to accept every submission. However, we truly appreciate and look forward to working with our user community to improve our products.

Interest in joining our team?

We are on a mission to empower developers with easy-t0-use tools to Embed Real-Time Communication in Any App, on Any Device, at Any Scale!

Do you share our passion for building amazing products and services for developers?

We are always looking for motivated and like-minded developers who want to work with us. To apply, send us your CV or Resumé along with a short introduction explaining why you are interested in joining our team.

We also recommend including some code samples or links to applications you’ve built. Send everything to humanresources@temasys.io, and we’ll be in touch!